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Refund Policy

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Welcome to Talktechpay, operated by TALKTECH LABS PRIVATE LIMITED ("we," "us," or "our"). This refund policy outlines the terms governing your use of our payment gateway services. By using our services, you agree to comply with these terms. If any aspect of this policy is not acceptable to you, please refrain from using our services.

Refund Eligibility

Refunds may be granted under the following circumstances:

  • Multiple charges for a single transaction.
  • Transactions identified as fraudulent or unauthorized.
  • Unsuccessful or incomplete transactions resulting in payment without service provision.

Refund requests must be submitted within two to three days of the transaction date to be eligible. Requests made after this period may be denied at our discretion.

Refund Procedure

To request a refund, users must provide the following details through official channels:

  • Transaction details (amount, date, and transaction ID).
  • Reason for the refund request.
  • Relevant supporting documents (e.g., emails, screenshots).

Refunds will be processed in the original transaction currency and amount unless otherwise agreed upon. Upon receiving a refund request, we will review the information provided for eligibility. Refunds are typically credited back to the original payment method within 5-7 business days.

Non-Refundable Transactions

Transactions outside the specified refund request period, those involving fulfilled goods or services, and transactions that violate our terms and conditions or are suspected of fraud may not qualify for refunds.

Third-Party Refunds

Refunds may be subject to the policies of banks or third-party payment processors. While we strive to assist users with refund claims, we are not responsible for the actions or policies of third parties.

Modifications

We reserve the right to modify this refund policy at our discretion. Any changes will be promptly updated on our website. Users are responsible for regularly reviewing the refund policy for updates.

Contact Us

For inquiries or issues regarding our refund policy or refund requests, please contact us at talktechlabspvtltd@gmail.com.